SUMMARY
General Terms and Conditions
Modifications to the General Terms and Conditions
General Terms and Conditions and use of our website
Website Use
Online Reservations and Third-Party Websites
Payment Terms and Credit Card Payment Process
Cancellations and No-Shows
Reservations Made Through Other Channels
Accommodation Changes by Hôtel Cœur Marin
Modifications to Booking at the Client’s Request
Identification, Damage Deposits, and Extras – Pre-authorization on Payment Card
Check-in and Check-out Requirements – Key Return
Facilities/Services Included in the Price
Liability for Damage or Loss of Client’s Property
Liability for Damage or Loss of Hôtel Cœur Marin's Property
Use of Hôtel Cœur Marin and Quiet Enjoyment for All Visitors
No-Smoking and Candle-Free Policy
Access to Rooms by Management
Complaints
Child Policy
Pets
Disputes and Force Majeure
Miscellaneous
Personal Data Protection Policy
General Terms and Conditions
These General Terms and Conditions apply to any booking and accommodation agreement concluded between the "Client" and Hôtel Cœur Marin.
Once a reservation is accepted by Hôtel Cœur Marin, a contract is formed between the Client and Hôtel Cœur Marin; making a reservation implies acceptance of these General Terms and Conditions by the Client.
Modifications to the General Terms and Conditions
These General Terms and Conditions may be modified at any time and without notice. Before making your reservation, we recommend that you consult the latest version in force on our website.
General Terms and Conditions and use of our website
The use of our website is subject to these General Terms and Conditions detailed below. By using this website, the Client acknowledges being legally bound by these General Terms and Conditions.
All advertised discounted rates are limited offers, subject to availability, and may be subject to a minimum stay requirement.
Reservation access is limited to the exclusive use of individuals or businesses, excluding any group of rooms constituted for the same period of stay. Any group request for more than 5 rooms must be made in writing (e-mail) and will be subject to a specific quote and contract (special rates and cancellation conditions for groups).
Website Use
Website use is reserved for persons over 18 years of age with the legal capacity to enter into a contract.
Online Reservations and Third-Party Websites
Please note that different terms and conditions and cancellation policies may apply to online reservations made by booking agents or third-party websites, depending on the accommodation and rate type selected.
We invite you to carefully read the accessible rate information before making your online reservation.
Payment Terms and Credit Card Payment Process
Except for Clients benefiting from the "Non-refundable" rate, the Client shall pay the full balance upon arrival using their credit/debit card and verify using chip and PIN technology.
Upon arrival, the Client must also pay a deposit, either by pre-authorization on their card or by cash payment (see the paragraph below regarding deposits).
The Client opting for our "Non-refundable" rate benefits from our best available rates at the time of booking. Full payment is required at the time of booking and is non-refundable. On its official website, the hotel uses the secure online transaction of Stripe (www.stripe.com) and cannot be held responsible in case of payment refusal.
For security reasons, the "Non-refundable" Client, as well as the one who made their reservation through a third party and paid their entire stay, must also validate a pre-authorization of payment (preauthorization) on their credit/debit card and provide a valid ID upon arrival.
Hôtel Cœur Marin accepts major credit and debit cards (Visa, Mastercard, American Express) as well as cash in euros only, up to 1,000 € per stay.
Hôtel Cœur Marin does not accept checks. Bank transfers can be accepted upon Client’s request, with all fees borne by the Client, provided that funds are received and confirmed by the hotel no later than 48 hours before the start of the stay.
Hôtel Cœur Marin reserves the right to validate a pre-authorization of payment on credit cards used as a guarantee for reservations for the amount of the first night’s stay before arrival. Hôtel Cœur Marin also reserves the right to cancel reservations associated with refused or invalid credit cards.
Credit/debit card transactions will be billed at the local exchange rate. Hôtel Cœur Marin disclaims any responsibility for any additional fees charged by banking institutions.
Cancellations and No-Shows
In accordance with Article L. 221-28 of the Consumer Code, the Client does not benefit from the withdrawal right provided for in Article L. 221-18 of the same code. The terms of sale specific to the reserved rate specify the cancellation and/or modification conditions of the reservation.
All cancellations must be made by email and are effective only upon receipt by the hotel. A written confirmation will be sent to the Client. In the absence of this confirmation, the cancellation cannot be considered as recorded. It is therefore up to the Client to ensure that their request has been received.
For any reservation made through a third-party partner, the cancellation must reach the hotel no later than noon (local time), two days before the scheduled arrival date. For any reservation made directly on the hotel’s site, the cancellation must reach no later than noon (local time), the day before the scheduled arrival date. A cancellation number will be communicated to the Client, who must keep it.
Any cancellation made after the deadline or the Client’s absence on the scheduled arrival day will be considered a "no-show". In this case, the total amount of the stay may be due and remain non-refundable, in accordance with the applicable rate conditions.
Reservations with full prepayment ("Non-refundable") cannot be modified or canceled. The total amount of the stay and any extras is charged at the time of booking and remains earned by the hotel.
In case of early departure by the Client, the entire reserved stay may be invoiced. No refund will be granted, including for prepaid reservations.
The Client acknowledges and agrees that the above cancellation fees represent a fair and reasonable estimation of the prejudice suffered by the hotel in case of cancellation. These provisions apply subject to Article 22 "Disputes and force majeure", defining the cases in which neither Party can be held responsible for non-performance of its obligations, in accordance with Article 1218 of the Civil Code and French jurisprudence.
Reservations Made Through Other Channels
Reservations can be made through other channels, including online travel agencies, tour operators, or other websites applying specific rate conditions and cancellation policies. We invite you to carefully consult your booking confirmation for more information.
Accommodation Changes by Hôtel Cœur Marin
Although all reasonable efforts are made by Hôtel Cœur Marin to honor bookings, the hotel reserves the right, in exceptional necessity, to relocate a booking to similar category and standard accommodation nearby.
The Client acknowledges that Hôtel Cœur Marin will not be liable for any loss or damage resulting from this relocation.
Modifications to Booking at the Client’s Request
If the Client wishes to modify their booking (for example, change the stay dates or the requested accommodation), Hôtel Cœur Marin cannot guarantee that it will be able to meet this request favorably and disclaims any responsibility for loss, damage, or additional expenses that may arise in such circumstances.
Modifications are not allowed for bookings made under the "Non-refundable" rate. They may be accepted for flexible bookings (subject to availability), provided that the request is made no later than 48 hours before the scheduled arrival date.
Additional fees may apply if the rate corresponding to the new stay dates differs from the initial booking rate.
All modification requests must be made in writing.
Identification, Damage Deposits, and Extras – Pre-authorization on Payment Card
A photo ID may be requested upon your arrival.
Rooms can only accommodate the maximum number of guests indicated in their description and in accordance with applicable regulations for public establishments. Room access is reserved for persons registered upon arrival. On this occasion, the names of all occupants must be communicated to the hotel. No additional occupant may be added after registration without prior hotel authorization.
Hôtel Cœur Marin reserves the right to request a deposit upon arrival.
A guarantee of 50 € per night and per occupied room may be requested in addition to the stay payment.
Only one payment will be accepted, and the person making the payment will be considered responsible for the stay and the behavior of the other occupants.
This guarantee may be used to cover incidental expenses, including but not limited to: breakage, damage to hotel property, cleaning charges related to a room left in an unacceptably poor state of cleanliness, abnormally excessive electricity consumption, or any breach of the internal regulations, notably smoking in rooms or disturbing other clients’ tranquility.
The deposit may also be used in case of unauthorized visitors on the hotel premises or its facilities.
At the end of the stay and in the absence of damage or additional charges, the bank pre-authorization will be released according to the deadlines applied by the Client’s banking institution. For information purposes, this period typically ranges from 3 to 10 business days but may vary depending on banking institutions.
The Client acknowledges that the bank pre-authorization system does not result in an immediate debit but may temporarily reduce the available ceiling of their credit card throughout the validity period of the prior authorization. Hôtel Cœur Marin will not be held responsible for delays related to the release of pre-authorizations by banking institutions or credit card companies.
In case of damage caused to the hotel or disturbances affecting other clients, the corresponding sums may be withheld from the deposit paid. Only the remaining balance will be returned to the Client.
If the fees incurred exceed the amount of the deposit, the Client agrees to compensate Hôtel Cœur Marin for all damages, additional cleaning costs, or other expenses incurred, including any recovery fees.
The Client expressly authorizes Hôtel Cœur Marin to debit their credit card for any amount reasonably due for fees not covered by the deposit.
Check-in and Check-out Requirements – Key Return
The Client must comply with the applicable rules of Hôtel Cœur Marin during check-in and check-out procedures. Unless otherwise agreed, rooms are generally available from 3:00 p.m. on the day of arrival.
In the context of online check-in, the hotel reserves the right to verify the identity documents of each occupant. In case of online payment, the Client must be the holder of the credit card used for payment and issued in their name. The credit card used during payment may be requested upon arrival. In case of dispute or inability to verify, the hotel reserves the right to request another means of payment or cancel the reservation.
To guarantee an early arrival (before 10:00 a.m.), it is necessary to pre-book the room from the previous night. In the event of no-show in this context, fees equivalent to two nights may be charged.
Unless otherwise agreed, rooms must be vacated, and keys returned before 11:00 a.m. on the day of departure. Late check-outs may be granted subject to availability and may incur additional charges. An additional night will be charged for any check-outs made after 3:00 p.m.
If the Client does not show up for check-out before 3:00 p.m. on the scheduled day without prior authorization, Hôtel Cœur Marin reserves the right to remove personal belongings from the room and disclaims any responsibility for potential loss or damage.
Facilities/Services Included in the Price
All rooms are fully furnished and equipped with facilities such as: television, minibar, coffee machine, kettle, etc.
Meals and drinks are not included in the offer unless otherwise specified in the Client’s reservation.
No object or equipment should be removed from the room. The list of objects, equipment, and services, along with their prices, is available at the hotel reception.
All advertised prices include bed linen, towels, access to television, and Wi-Fi Internet. Private use of Wi-Fi is subject to applicable French legislation, particularly regarding connection security and identification via IP address. The user remains responsible for actions taken from their access, including when performed by a third party.
Displayed prices include typically offered hotel services and VAT at the current rate. The tourist tax, not included and applicable to anyone aged 18 and over, will be collected by the hotel and mentioned on the Client’s invoice.
Liability for Damage or Loss of Client’s Property
The Client is solely responsible for the choice of Services made on the site and their suitability for their needs. Hôtel Cœur Marin’s liability cannot be incurred in this regard.
The Client is also solely responsible for the information provided when booking a Service. Hôtel Cœur Marin shall not be held liable for erroneous, incomplete, or fraudulent information transmitted by the Client. Moreover, only the Client is responsible for the use of their account and any bookings made, both on their behalf and on behalf of third parties, including minors, unless they demonstrate fraudulent use not resulting from any fault or negligence on their part.
In this regard, Hôtel Cœur Marin must be immediately notified of any appropriation or fraudulent use of the Client’s email address.
The Client agrees to use the website and Services offered in compliance with applicable regulations and these General Terms and Conditions. In case of breach of these obligations, the Client will be responsible for damages caused to Hôtel Cœur Marin or third parties. In this respect, the Client agrees to indemnify Hôtel Cœur Marin against any claim, action, or recourse that may arise and to compensate it for all related damages, costs, or indemnities.
The Client commits in particular, for a definitive booking of a Service, to pay the price and to comply with the applicable Specific Conditions.
In particular:
Any irregular, inoperative, incomplete, or fraudulent booking or payment for a reason attributable to the Client will result in booking cancellation at the Client’s expense, without prejudice to any action that Hôtel Cœur Marin might initiate against them;
The Client must not invite any person whose behavior would be likely to prejudice the hotel, its teams, or its guests at Hôtel Cœur Marin;
The Client must not bring drinks or food from outside into Hôtel Cœur Marin, into the rooms, or the public areas, unless previously authorized by the hotel;
Hôtel Cœur Marin is a completely non-smoking hotel. Smoking is strictly prohibited within the establishment, including in the rooms;
The Client must not disrupt hotel operations or compromise the establishment's or people’s safety;
In general, any behavior contrary to good morals, public order, or Hôtel Cœur Marin’s internal regulations may lead the hotel’s management to ask the Client to leave the premises, without compensation or refund in case of prior payment. If no payment has been made, the Client must pay for the Services consumed before their departure;
Minors can only stay at the establishment accompanied by an adult and with personal identification. If the accompanying adult is not the parents, they must have parental authorization. Hôtel Cœur Marin may request these documents;
The Client also agrees that the IT resources made available by Hôtel Cœur Marin, specifically the Wi-Fi network, will not be used for any purpose of reproduction, representation, making available, or communication to the public of works or content protected by copyright or related rights without the rights holders' authorization, when required. The Client is also bound to respect the internet access provider’s security policy of the hotel and refrain from any action harming security systems in place.
The Client remains responsible for all damages caused by themselves or their guests within Hôtel Cœur Marin and will bear all costs resulting from these damages or the aforementioned rules' non-compliance. Hôtel Cœur Marin reserves the right to intervene if necessary.
Liability for Damage or Loss of Hôtel Cœur Marin's Property
The Client is required to take reasonable care of their room, as well as all equipment and property made available during their stay at Hôtel Cœur Marin.
The room, as well as all furniture, equipment, and facilities, must be left in a proper state of cleanliness and order at the end of the stay. Otherwise, additional cleaning or restoration costs may be charged.
The Client is invited to ensure the closure of room doors and windows when absent.
Except for normal wear and tear, the Client remains liable for any damage caused to the room, its content, or the hotel’s equipment during their stay, resulting from negligence, deliberate breach, or irresponsible behavior on their part, the occupants of the room, or their guests.
Any observed damage must be reported to the hotel management without delay.
Use of Hôtel Cœur Marin and Quiet Enjoyment for All Visitors
The Client commits not to commit any act that could violate the law or affect the tranquility of the establishment.
The Client must not cause nuisance to other guests or staff members.
Hôtel Cœur Marin authorizes the use of its rooms and facilities only within the context of personal, appropriate, and legally compliant use.
Access to rooms and hotel facilities is strictly reserved for persons listed on the official reservation.
Hôtel Cœur Marin and the Client agree that no permanent right of occupancy arises from the establishment’s use.
The Client is not authorized to re-rent or sub-let their room to a third party.
Hôtel Cœur Marin reserves the right to refuse establishment or accommodation access to any person whose behavior is deemed inappropriate, notably in cases of obvious intoxication, consumption of illegal substances, inappropriate attire, or threatening, aggressive, or disrespectful behavior.
Hôtel Cœur Marin cannot host parties or gatherings that may disturb site tranquility. Maximum occupancy for each room must be respected, and noise levels must not cause disturbance to other guests. Additional charges may apply for non-compliance with these rules.
Maximum occupancy for each room is listed on the booking confirmation.
The Client agrees to comply with all rules and procedures in force within the establishment, notably health, safety, and registration procedures.
In dealings with hotel staff and customer service, the Client commits to adopting courteous and respectful behavior. Hôtel Cœur Marin reserves the right to take appropriate action in case of harmful, abusive, threatening, or inappropriate behavior towards the establishment, its employees, collaborators, or other guests.
No-Smoking and Candle-Free Policy
All rooms at Hôtel Cœur Marin are strictly non-smoking. A fee of 250 € per stay will be charged for non-compliance with this rule.
The use of candles or naked flames in rooms is strictly prohibited.
Any act affecting the establishment’s detection and security systems may lead to prosecution.
Access to Rooms by Management
The Management of Hôtel Cœur Marin and authorized staff may access rooms, respecting the Clients’ privacy, to perform necessary inspection, maintenance, maintenance, or repair operations.
Complaints
Hôtel Cœur Marin commits to making all reasonable efforts to provide the Client with accommodation conforming to the establishment’s quality standards.
In case of dissatisfaction, the Client is invited to inform Hôtel Cœur Marin at the earliest during their stay to enable the establishment to resolve the problem in the best possible conditions.
If Hôtel Cœur Marin cannot provide a satisfactory solution to the reported problem, the establishment may, under availability and at its discretion, offer a replacement room or grant a partial refund of the amount paid.
Child Policy
Children under 2 years old are accommodated for free.
Pets
Small pets are accepted at Hôtel Cœur Marin for a supplement of 10 € per night.
Guide dogs and assistance dogs are allowed at the establishment without supplement.
Disputes and Force Majeure
Neither Party shall be held responsible for the total or partial non-performance of its obligations under this contract if such non-performance results from a force majeure event as defined by Article 1218 of the Civil Code and French jurisprudence.
Force majeure events include, but are not limited to:
natural disasters (such as floods, storms, hurricanes, earthquakes, or nature-related fires);
acts of war, attacks, riots, violent social movements, or acts of terrorism;
pandemics, epidemics, or health crises leading to administrative measures for hotel closure or activity restriction;
decisions or restrictions from competent public authorities (public reception prohibition, curfew, administrative closure, etc.);
general and prolonged power, water, or road access outages affecting an entire area and not attributable to Hôtel Cœur Marin.
In case of a force majeure event, Hôtel Cœur Marin will inform the Client as soon as possible. The contract will then be suspended for the duration of the force majeure event.
If the hindrance is definitive or extends beyond 30 days, either Party may terminate the contract outright, without indemnity on either side, by written notification. Sums already paid by the Client for uncompleted services will be credited within a maximum of 60 days from the notification, allowing the stay rescheduling.
In case of dispute, the competent courts will be those designated by the applicable common law rules.
These General Terms and Conditions are governed by French law, without hindering any potentially applicable mandatory protective provisions in the consumer’s country of residence.
The Client is informed by Hôtel Cœur Marin of the possibility, in case of dispute relating to these General Terms and Conditions, to resort to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided in Title I of Book VI of the Consumer Code.
After contacting customer service or Hôtel Cœur Marin to attempt to resolve the dispute amicably, and in case of a negative response or absence of response within sixty (60) days from the contact, the Client may free of charge refer the consumer mediator related to the professional, namely Médiation Tourisme Voyage (MTV).
The Mediator’s referral methods and contact details are available at the following address:
https://www.mtv.travel/saisir-le-mediateur/
The Mediator’s referral can be made within twelve (12) months following the first complaint.
The Tourism and Travel Mediator’s referral form is accessible from the above-mentioned site.
Hôtel Cœur Marin also informs the Client of the existence of the European online dispute resolution platform ("RLL"), accessible at the following address:
https://ec.europa.eu/consumers/odr
Miscellaneous
In accordance with Article L. 223-1 of the Consumer Code, the consumer who does not wish to be subject to telephone solicitation can register for free on a telephone solicitation opposition list.
This list is accessible at the following address:
www.bloctel.gouv.fr
Personal Data Protection Policy
Hôtel Cœur Marin may collect and process certain personal data as part of its activities and bookings made by Clients.
The personal data protection policy is accessible on the hotel website at the following address:
https://hotel-coeur-marin.com/
It may also be communicated upon simple request by email to:
RGPD@madeho.fr
For any questions related to the management of your personal data or to exercise your rights, you can contact:
by email, to the attention of the DPO, at the following address:
RGPD@madeho.frby postal mail at the following address:
Hôtel Cœur Marin
8 boulevard Franklin Roosevelt
85100 Les Sables-d’Olonne
France
