Contents
Identification, Damage Deposits and Extras – Preauthorization on Payment Card
Liability for Damage or Loss of Hôtel Coeur Marin's Property
Use of Hôtel Coeur Marin and Peaceful Enjoyment for All Visitors
1. General Conditions
These conditions apply to all bookings, reservations and any accommodation agreements made between "the Client" and Hôtel Coeur Marin.
Once a booking is accepted by Hôtel Coeur Marin, a contract exists between the Client and Hôtel Coeur Marin; a Client making a booking indicates their acceptance of these General Conditions.
2. Amendments to the General Conditions
These General Conditions may be amended at any time without notice. Before placing your booking, we recommend checking the latest updates on our website.
3. General Conditions and Use of our Website
Use of our website is subject to the General Conditions explained below. By using this website, the Client acknowledges being legally bound by these General Conditions.
All advertised discounted rates are limited offers, subject to availability, and may be subject to a minimum night stay.
Reservation access is restricted to exclusive use by individuals or companies with the exclusion of any room group formed for the same period of stay. Any group request exceeding 5 rooms must be made in writing (email) and submitted to a quote and contract (special group rates and cancellation conditions).
4. Use of the Website
The use of websites is limited to persons over the age of 18, legally capable of entering into a contract.
5. Online Reservations and Third-Party Websites
Please note that different General Conditions and cancellation policies apply to online bookings made through Booking Agents and other affiliated websites depending on the city, accommodation, and selected rate type.
Take the time to carefully read the rate information that is available before proceeding with your online booking.
6. Payment Terms and Credit Card Payment Process
Except for the Client benefiting from the "Non-Refundable" rate, the Client must pay the full balance upon arrival using their credit/debit card and verify using the latest technology that uses chip and PIN.
Upon arrival, the Client must also provide a deposit, either via preauthorization on their card or payment in cash (see deposit section below).
The Client opting for our "Non-Refundable" rate benefits from our best available prices at the time of booking. Full payment is required at the time of booking and is strictly non-refundable. On its official website, the hotel uses the online secure transaction of the company stripe (www.stripe.com) and cannot be held responsible in case of refused payment.
For security reasons, our "Non-Refundable" Client and those who have booked through a third party and paid in full for their stay must also validate a payment preauthorization (pre-authorization) on their credit/debit card and provide a valid ID on arrival.
Hôtel Coeur Marin accepts major credit and debit cards (Visa, Mastercard, American Express) and cash only in Euros up to €1000 per stay.
Hôtel Coeur Marin does not accept cheques. Upon request from the client, bank transfers can be accepted, all costs borne by the client and funds received and confirmed by the hotel no later than 48 hours before the start of the stay.
Hôtel Coeur Marin reserves the right to validate a payment preauthorization on the credit cards used as a guarantee for bookings corresponding to the amount of the first night of the stay before arrival. Hôtel Coeur Marin reserves the right to cancel bookings associated with refused or invalid credit cards.
Credit/debit card transactions will be charged at the local exchange rate, Hôtel Coeur Marin disclaims any responsibility for additional fees that may be applied.
7. Cancellations and No-Shows
According to Article L. 221-28 of the Consumer Code, the client does not benefit from the right of withdrawal provided for in Article L. 221-18 of the same code. The sale conditions specific to the reserved rate specify the terms of cancellation and/or modification of the booking.
Cancellations must be made by email and are only effective upon receipt by the hotel. A written confirmation will be sent to the client. Without this confirmation, the cancellation cannot be considered registered. It is therefore the client's responsibility to ensure that their request has been received.
For any reservation made via a third-party partner, the cancellation must reach the hotel no later than noon (local time), two days before the scheduled arrival date. For any reservation made directly on the hotel's website, the cancellation must be received by noon (local time), the day before the scheduled arrival date. A cancellation number is communicated to the client, which they must keep.
Any cancellation made less than 48 hours before arrival, or the client's absence on the scheduled day, is considered a "no-show". In this case, the total amount of the stay is due and non-refundable.
Reservations with full prepayment ("Non-Refundable") cannot be modified or canceled. The total amount of the stay and possible extras is debited at the time of booking and remains with the hotel. Deposits made are non-refundable in any case.
In the event of early departure by the client, the full reserved stay will be charged. No refund will be granted, including for prepaid bookings.
The client acknowledges and agrees that the aforementioned cancellation fees constitute a fair and genuine estimate of the damage suffered by the hotel in the event of cancellation. These provisions are subject to clause 22 "Dispute and Force Majeure", which defines the cases in which neither Party can be held responsible for the non-performance of its obligations, in accordance with Article 1218 of the Civil Code and French case law.
8. Reservations made through Other Channels
Reservations can be made through other sources, including online travel agencies, tour operators or other websites that apply different cancellation policies. Please refer to your confirmation for more information.
9. Accommodation Changes by Hôtel Coeur Marin
While all reasonable efforts have been made by Hôtel Coeur Marin to ensure that bookings made under this agreement are able to be honored, we reserve the right to relocate any booking in accommodation of a similar size and standard in the locality. The Client acknowledges that Hôtel Coeur Marin is not responsible for any loss or damage suffered by or caused to the Client following the relocation.
10. Reservation Changes at the Client's Request
If the Client wishes to change their reservation (for example, change the dates of stay or requested accommodation), Hôtel Coeur Marin cannot guarantee that it will be able to do so and disclaims any liability for losses, damages, or additional expenses that may arise in such circumstances.
While changes are not allowed for the Non-Refundable rate, they are allowed for flexible bookings (subject to availability) if the request is made no later than 48 h before the scheduled arrival. Additional fees may apply if the accommodation rate for the new nights differs from that of the previous booking. All modification requests must be received in writing.
11. Identification, Damage Deposits and Extras – Preauthorization on Payment Card
A photo ID will be required upon arrival.
Room accommodations can only accommodate the maximum number of clients indicated in the description and in accordance with the regulations concerning public establishments. No additional visitors are allowed. Upon arrival, you must provide the names of all occupants and confirm them when entering the rooms in the evening. Unfortunately, additional visitors' names cannot be added after check-in.
Hôtel Coeur Marin reserves the right to take a deposit upon arrival.
A €50 guarantee is required per night and per occupied room in addition to the payment of the stay.
Only one payment can be considered and only the responsible person will assume responsibility for the behavior of the other occupants.
The payment will cover incidental items, including but not limited to breakages, damage to residence property, cleaning fees due to the room left in an unacceptable state of cleanliness, excessive electricity use and breaches of regulations such as smoking in rooms or disturbing other visitors enjoying the hotel. The deposit may also be used by the Management team in the case of unauthorized additional visitors using the hotel and its facilities.
At the end of the stay, without incident, the preauthorization will be released in accordance with the policy applied by your banking institution. Generally, it takes between 3 to 10 business days, however for some banks this time frame may be longer.
The Client should note, however, that with the preauthorization system, there is no transfer of money at the time, but it will affect the available balance and the authorized spending limit with the card, as long as the preauthorization is pending. Hôtel Coeur Marin is not responsible for delays related to the releases of preauthorization by credit card companies.
In cases of disturbances to other visitors, or damage suffered by the hotel, the cost incurred by Hôtel Coeur Marin will be retained on the deposit provided, and only the remaining balance will be returned to the Client.
If this cost exceeds the amount of the deposit, the Client agrees to indemnify Hôtel Coeur Marin for the damages, additional cleaning costs or other fees, and undertakes to pay all recovery costs, including any legal charges and other expenses.
Hereby, the Client consents to Hôtel Coeur Marin to charge the Client's credit card with any reasonable fees incurred that are not covered by the deposit.
12. Arrival and Departure Formalities – Key Return
The Client must comply with the regulations imposed by Hôtel Coeur Marin at arrival and departure times. Unless otherwise agreed, rooms are generally available from 3:00 PM on the day of arrival. In the case of an online check-in, the hotel reserves the right to verify the IDs of each occupant. For online payments, the client must carry the credit card used in their name. The credit card used at payment will be requested by the hotel upon arrival. In case of dispute, the hotel reserves the right to request another payment method or cancel the reservation.
To guarantee an early arrival (before 10:00 AM), it is necessary to pre-register the room from the previous night. In the event of a no-show in such circumstances, fees equivalent to two nights will be charged.
Without any prior agreement, all rooms must be vacated, and keys returned by 11:00 AM on the day of departure. Subject to prior agreement, late checkouts can be considered for the day of departure. A late checkout incurs additional fees. An additional night of accommodation will be charged for all departures after 3:00 PM.
If the Client does not present themselves for their departure formalities before 3:00 PM on the scheduled departure day, without prior authorization, Hôtel Coeur Marin reserves the right to remove the Client's personal belongings from the room and disclaims any responsibility for the potential loss or damage of these items.
13. Facilities/Services Included in the Price
All rooms are fully furnished and equipped with appliances such as television, minibar, coffee machine, kettle…
Meals and beverages are not included in our product offer unless mentioned in your booking.
No items/appliances should be removed from the apartment. The list and rates of items and services are available at the hotel reception.
All advertised prices include bed linen, towels, access to TV and Internet via Wifi. Private use of Wifi is subject to French legislation, a safeguard, and IP address recognition. The user is responsible for the actions committed from their access, even if they were performed by a third party.
The quoted price includes standard hotel service, it includes VAT at the current rate. The tourist tax, not included, and applicable to every person aged 18 and above, will be collected by the hotel and indicated on the client's invoice.
14. Liability for Damage or Loss of Client's Property
The Client is solely responsible for their choice of Services on the Website and their suitability to their needs, so that the liability of Hôtel Coeur Marin cannot be sought in that regard.
The Client is also solely responsible for the information communicated at the time of any Service reservation. Hôtel Coeur Marin cannot be held responsible in case of incorrect or fraudulent information communicated by the Client. Furthermore, the Client alone is responsible for the use of their account and any reservation made, both in their personal name and on behalf of third parties, including minors, unless they demonstrate fraudulent use not resulting from any fault or negligence on their part. In this regard, Hôtel Coeur Marin must be immediately notified of any misappropriation or fraudulent use of their email address.
The Client agrees to use the Website and the Services offered there in compliance with the applicable regulations and these General Conditions. In case of the Client's failure to meet their obligations under these General Conditions, they are liable for the damage they cause to Hôtel Coeur Marin or to third parties. To this end, the Client agrees to guarantee Hôtel Coeur Marin against all claims, actions or recourse of any kind that may result and to indemnify it for all damages, costs or indemnities of any kind related thereto. The Client, in particular, agrees when making a final reservation for a Service, to pay the price and to respect the relevant Specific Conditions.
Indeed:
- Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Client will result in the cancellation of the Service reservation at the Client's expense, without prejudice to any action that Hôtel Coeur Marin may take against the latter;
- The Client shall not invite to the Establishment any person whose behavior may harm the Establishment;
- The Client shall not bring into the Establishment (rooms and common areas) drinks or food from external sources unless the Establishment has clearly authorized it in advance;
- Our Establishment is 100% non-smoking; which means that in this case, smoking is prohibited within the Establishment, including in rooms;
- The Client shall not disrupt the operation of the Establishment and shall not compromise the safety of the Establishment or persons therein;
- More broadly, any behavior contrary to good morals and public order within the Establishment, as well as non-compliance with the Internal Regulations of the Establishment, will lead the director of the Establishment and/or any other Service provider to request the Client to leave the premises without any compensation and/or without any refund if a payment has already been made. If no payment has yet been made, the Client must pay for the Services consumed before leaving the premises;
- Minors cannot stay in an Establishment unless accompanied by an adult and provided with personal identification. If the accompanying person is an adult other than the parents, they must be provided with parental authorization from the child's parents. The Establishment may request these items;
- The Client also agrees that the IT resources made available to them by the Establishment (notably the Wifi network) are not to be used in any way for the reproduction, representation, making available or public communication of works or items protected by copyright or by a neighboring right, such as texts, images, photographs, musical works, audiovisual works, software, and video games, without the authorization of the rights holders provided for in books I and II of the intellectual property code when such authorization is required. The Client is furthermore required to comply with the security policy of the Internet service provider of the Establishment, including the rules of use of the security measures implemented to prevent the unlawful use of IT resources and to refrain from any act affecting the effectiveness of these measures.
The Client is responsible for any damage caused by them and/or their guests within the Establishment and bears all costs incurred for these damages and/or non-compliance with the aforementioned rules. Hôtel Coeur Marin reserves the right to intervene if necessary.
15. Liability for Damage or Loss of Hôtel Coeur Marin's Property
It is the Client's responsibility to take reasonable care of the apartment and its contents during their stay at Hôtel Coeur Marin.
The room and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of your stay, otherwise, fees may be charged.
We remind the Client to lock the rooms securely and close all doors and windows when leaving.
Except in the case of normal wear and tear, you are responsible for any damage to the room or its contents during your stay, which may have occurred due to negligence, deliberate breach, or irresponsible behavior on your part or by the people occupying the room or their guests. Any damage must be immediately communicated to the Management.
16. Use of Hôtel Coeur Marin and Peaceful Enjoyment for All Visitors
The Client shall not undertake anything within the accommodation that may infringe the Law.
The Client shall in no way create any nuisance to other clients or staff members.
Hôtel Coeur Marin authorizes the use of its residential units only for personal, appropriate, and law-abiding use.
Hôtel Coeur Marin expressly forbids access to its residential units to persons other than those listed on the official reservation document.
Hôtel Coeur Marin and the Client agree that no occupancy rights arise from the use of the hotel.
The Client is not authorized to re-lease/sublet the room to a third person.
Hôtel Coeur Marin reserves the right to refuse entry to the hotel and accommodation if, upon arrival, the Management reasonably considers that the person is under the influence of alcohol or drugs, is not properly dressed, or behaves in a threatening, abusive, or otherwise unacceptable manner.
Hôtel Coeur Marin applies a strict no-party policy. Do not exceed the maximum number of persons per room, and noise levels must not cause disruption to other visitors. Additional fees will be charged to a Client's account if evidence of a party has taken place.
The room's maximum occupancy is stated on your booking confirmation.
The Client must comply with all reasonable rules and procedures in force within the residence, including, but not limited to, health and safety procedures and registration requirements.
In their interactions with customer service, the Client undertakes to remain courteous and not to make derogatory remarks towards Hôtel Coeur Marin or its employees or collaborators, in accordance with common sense and politeness rules. Hôtel Coeur Marin reserves the right to take appropriate measures against the Client in case of detrimental or reprehensible behavior (notably unpleasant, malicious, or insulting) towards notably Hôtel Coeur Marin or its employees or collaborators.
17. Non-Smoking and Candle-Free Policy
All rooms at Hôtel Coeur Marin are Non-Smoking by law. A charge of €250 per stay will be applied if you smoke in the room.
The use of candles or open flames in the apartment is strictly prohibited.
Any action against detection and security systems is subject to prosecution.
18. Access to Rooms by Management
The Management team and its authorized staff may enter rooms at any time to inspect the room and carry out repair or maintenance work.
19. Complaints
Hôtel Coeur Marin guarantees to make all reasonable efforts necessary to ensure that the accommodation chosen by the Client is properly furnished and of good quality.
In the case of dissatisfaction, the Client must immediately inform Hôtel Coeur Marin of any complaints, no later than 12 hours after your arrival. If Hôtel Coeur Marin does not comply with its guarantee and cannot rectify the problem, Hôtel Coeur Marin will choose at its discretion to provide you with a replacement room (subject to availability) or a partial refund of the price paid.
20. Child Policy
Children under 2 years old are accommodated free of charge.
21. Pets
Small pets are allowed in apartments for a supplement of 8 euros per night.
Guide dogs are allowed within the establishment.
22. Disputes and Force Majeure
Neither Party shall be liable for the total or partial non-fulfillment of its obligations under this Contract if this non-fulfillment results from force majeure as defined in Article 1218 of the Civil Code and by French jurisprudence.
In particular, force majeure shall include, but not be limited to:
- Natural disasters (such as floods, storms, hurricanes, earthquakes, fires of natural origin);
- Acts of war, attacks, riots, violent social movements, or acts of terrorism;
- Pandemics, epidemics, health crises resulting in administrative closure or restriction measures of the hotel’s activity;
- Decisions or restrictions from competent public authorities (ban on welcoming the public, curfews, administrative closure, etc.);
- General and prolonged energy, water, or road access outages, when they affect an entire area and are not attributable to the Hotel.
In the event of a force majeure incident, the Hotel will inform the Client as soon as possible. The Contract will then be suspended for the duration of the force majeure event.
If the impediment is final or lasts beyond 30 days, each Party may terminate the Contract by mutual right, without compensation to either party, by written notification. Amounts already paid by the Client for unrealized services will be credited within 60 days from the notification; allowing for the reservation of a new event.
In the event of dispute and arbitration, only the commercial court of Paris shall be competent.
The General Conditions are governed by French law, without prejudice to the possible mandatory protective provisions applicable to the country of residence consumers. The Client is informed by Hôtel Coeur Marin of the possibility of resorting, in the event of a dispute related to these General Conditions, to a conventional mediation procedure or any other alternative means of resolving disputes, under the conditions provided for in Title I of Book VI of the Consumer Code. After contacting customer service or the Establishment to attempt to resolve the dispute amicably, and in the eventof a negative response or no response within sixty (60) days from the complaint, the Client can contact the consumer mediator covering the professional, namely Tourism and Travel Mediation (MTV).
- The procedures for referral to the Mediator and their contact details are available by clicking on the following link: Referral procedure and Mediator contact details, or on the site https://www.mtv.travel/saisir-le-mediateur/
- Referral to the Mediator can be done within twelve (12) months of the first complaint.
- The referral form for this Mediator is accessible via the following link: Mediator Tourism and Travel referral form.
Hôtel Coeur Marin also informs the Client of the existence of a European Online Dispute Resolution platform ("ODR") that they can use. The Client can access it via the following link: https://ec.europa.eu/consumers/odr.
23. Miscellaneous
In accordance with Article L.223-1 of the Consumer Code, consumers who do not wish to be the subject of telephone canvassing may freely register on a telephone opposition list. This list is accessible via the following site: www.bloctel.gouv.fr.
24. Personal Data Protection
We may be led to collect and process certain personal data. You can take note of our personal data protection policy on our website : https://hotel-coeur-marin.com/ or by requesting communication via email at the email address RGPD@madeho.fr
For any questions regarding the management of your data by us or to exercise your rights, you can contact us:
By email to the attention of the DPO at the following address: RGPD@madeho.fr
By mail at the following address: 8 Boulevard Franklin Roosevelt, 85100 Les Sables d'Olonne, France
