SUMMARY
General terms and conditions
Amendments to general terms and conditions
General terms and conditions and use of our website
Use of the website
Online bookings and third-party sites
Payment methods and credit card payment process
Cancellations and no-shows
Bookings made through other channels
Accommodation changes by Hôtel Cœur Marin
Booking modification at the Client's request
Identification, security deposits, and additional charges - Pre-authorization on the payment card
Check-in and check-out procedures - Key return upon departure
Facilities/services included in the price
Liability for damage or loss of the Client's property
Liability for damage or loss of Hôtel Cœur Marin's property
Use of Hôtel Cœur Marin and peaceful enjoyment of the premises for all visitors
No-smoking and no-candles policy
Room access by management
Complaints
Child policy
Pets
Disputes and force majeure
Miscellaneous
Personal data protection
General terms and conditions
These general terms and conditions apply to any booking and accommodation agreement made between the "Client" and Hôtel Cœur Marin.
Once a reservation is accepted by Hôtel Cœur Marin, a contract is formed between the Client and Hôtel Cœur Marin; by making a booking, the Client agrees to these general terms and conditions.
Amendments to general terms and conditions
These general terms and conditions may change at any time without prior notice. Before making your reservation, we recommend checking the latest version in effect on our website.
General terms and conditions and use of our website
The use of our website is subject to these detailed general terms and conditions below. By using this website, the Client acknowledges being legally bound by these general terms and conditions.
All advertised discounted rates are limited offers, subject to availability, and may be subject to a minimum stay duration.
Access to booking is limited to the exclusive use of individuals or companies, excluding any group of rooms booked for the same period of stay. Any group request for more than 5 rooms must be made in writing (email) and will be subject to a specific quote and contract (specific rates and cancellation conditions for groups).
Use of the website
Website use is reserved for individuals over the age of 18 with the legal capacity to enter into a contract.
Online bookings and third-party sites
Please note that different general terms and conditions and cancellation policies may apply to online bookings made via booking agents or third-party sites, depending on the accommodation and rate type selected.
We invite you to carefully read the available rate information before making your online reservation.
Payment methods and credit card payment process
With the exception of Customers booking the ‘Non-refundable’ rate, Customers must settle the full balance on departure or on arrival using their credit or debit card, and authenticate the transaction using chip and PIN technology. On arrival, the Guest must also pay a security deposit, either by means of a pre-authorisation on their card or by cash payment.
Guests opting for the ‘Non-refundable’ rate benefit from our best available rates at the time of booking. Full payment is required at the time of booking and is strictly non-refundable.
Guests who have booked at the ‘Non-refundable’ rate, as well as those who have made their booking through a third party and have paid for their entire stay in full, must, on arrival, present the bank card used to make the booking, authorise a pre-authorisation on their credit or debit card, and provide a valid form of identification.
The Hôtel Coeur Marin accepts all major credit and debit cards. Cheques are not accepted.
The Hôtel Coeur Marin reserves the right to pre-authorize an amount equal to the cost of the first night on the credit card used as a guarantee for the reservation prior to the Guest’s arrival. The Hôtel Coeur Marin also reserves the right to cancel any reservation associated with a declined or invalid credit card.
Credit or debit card transactions will be charged at the prevailing exchange rate. Hôtel Coeur Marin assumes no responsibility for any additional fees charged by the bank or the card issuer.
Cancellations and no-shows
In accordance with article L. 221-28 of the Consumer Code, the Client does not have the right of withdrawal provided for in article L. 221-18 of the same code. The specific sale conditions of the booked rate specify the conditions of cancellation and/or modification of the reservation.
Any cancellation must be made in writing by email and is only effective once received by the hotel. A written confirmation will be sent to the Client. Without this confirmation, the cancellation cannot be considered as registered. It is therefore the Client's responsibility to ensure that his request has been received.
For any reservation made via a third-party partner, the cancellation must reach the hotel no later than noon (local time) two days before the scheduled arrival date. For reservations made directly on the hotel's website, the cancellation must reach the hotel no later than noon (local time) the day before the scheduled arrival date. A cancellation number will be provided to the Client, which must be kept.
Any cancellation made after the deadline or in the event of the Client's absence on the scheduled arrival day will be considered a "no-show." In this case, the total amount of the stay may be due and will remain non-refundable, in accordance with the applicable rate conditions.
Reservations with full prepayment ("Non-refundable") cannot be modified or canceled. The total amount of the stay and any applicable supplements is charged at the time of booking and retained by the hotel.
In the event of the Client's early departure, the booked stay in full may be invoiced. No refund will be granted, including for prepaid reservations.
The Client acknowledges and accepts that the above-mentioned cancellation fees constitute a fair and reasonable estimate of the prejudice suffered by the hotel in the event of cancellation. These provisions are subject to article 22 "Disputes and force majeure," which defines the cases in which neither Party can be held responsible for the non-performance of its obligations, in accordance with article 1218 of the Civil Code and French case law.
Bookings made through other channels
Reservations can be made through other channels, including online travel agencies, tour operators, or other websites applying specific rate conditions and cancellation policies. We invite you to carefully consult your booking confirmation for more information.
Accommodation changes by Hôtel Cœur Marin
Although all reasonable efforts are made by Hôtel Cœur Marin to honor bookings, the hotel reserves the right, in cases of exceptional necessity, to relocate a booking to nearby accommodation of similar category and standard.
The Client acknowledges that Hôtel Cœur Marin cannot be held responsible for losses or damages resulting from this relocation.
Booking modification at the Client's request
If the Client wishes to modify their reservation (for example, change the dates of stay or the requested accommodation), Hôtel Cœur Marin cannot guarantee that it will be able to satisfy this request and declines any responsibility for losses, damages, or additional costs that may arise in such circumstances.
Modifications are not allowed for "Non-refundable" bookings. They may be accepted for flexible bookings (subject to availability), provided the request is made at least 48 hours before the scheduled arrival date.
Additional charges may apply if the rate corresponding to the new dates of stay differs from the initial booking.
Any modification request must be made in writing.
Identification, security deposits, and additional charges - Pre-authorization on the payment card
A photo ID may be required upon arrival.
Rooms can only accommodate the maximum number of guests indicated in their description and in accordance with the applicable public accommodation regulations. Room access is reserved for those registered upon check-in. At this time, the names of all occupants must be communicated to the hotel. No additional occupants can be added after check-in without prior hotel authorization.
Hôtel Cœur Marin reserves the right to request a deposit upon arrival.
A guarantee of €50 per night and per occupied room may be requested in addition to the payment for the stay.
Only one payment will be considered, and the person making the payment will be considered responsible for the stay and the behavior of the other occupants.
This guarantee may be used to cover incidental charges, including but not limited to: breakage, damage to hotel property, cleaning fees for rooms left in an unacceptable cleanliness state, excessive electricity consumption, or any violation of house rules, including smoking in rooms or disturbing the peaceful enjoyment of other guests.
The deposit may also be used in the event of unauthorized visitors in the hotel or its facilities.
At the end of the stay, and in the absence of damage or additional charges, the bank pre-authorization will be released according to the modalities applied by the Client's banking institution. As a guide, this period is generally between 3 and 10 business days, but may vary depending on banking institutions.
The Client acknowledges that the bank pre-authorization system does not result in an immediate debit but may temporarily reduce the available balance on their bank card during the validity of the pre-authorization. Hôtel Cœur Marin cannot be held responsible for delays in releasing pre-authorizations by banking institutions or credit card companies.
In case of damage to the hotel or disturbances affecting other guests, the corresponding amounts may be withheld from the paid deposit. Only the remaining balance will be returned to the Client.
If the fees incurred exceed the amount of the deposit, the Client agrees to indemnify Hôtel Cœur Marin for all damages, additional cleaning fees, or other expenses incurred, including potential collection fees.
The Client expressly authorizes Hôtel Cœur Marin to charge their bank card for any amount reasonably due for fees not covered by the deposit.
Check-in and check-out procedures - Key return upon departure
The Client must respect the applicable rules of Hôtel Cœur Marin during check-in and check-out procedures. Unless otherwise agreed, rooms are generally available from 3 p.m. on the day of arrival.
In the case of online check-in, the hotel reserves the right to verify the identification of each occupant. In the case of online payment, the Client must present the credit card used for payment, in their name. The credit card used during payment may be requested upon arrival. In case of dispute or inability to verify, the hotel reserves the right to request another payment method or to cancel the reservation.
To guarantee an early arrival (before 10 a.m.), it is necessary to pre-reserve the room from the previous night. In case of no-show in this context, a fee equivalent to two nights may be charged.
Unless otherwise agreed, rooms must be vacated, and keys returned before 11 a.m. on the day of departure. Late check-outs may be granted subject to availability and may result in additional fees. An extra night will be charged for any departure after 3 p.m.
If the Client does not show up to complete the check-out procedures before 3 p.m. on the scheduled day, without prior authorization, Hôtel Cœur Marin reserves the right to remove personal belongings from the room and declines any responsibility for potential loss or damage.
Facilities/services included in the price
All rooms are fully furnished and equipped with amenities such as TV, minibar, coffee machine, kettle, etc.
Meals and drinks are not included in the offer, unless otherwise indicated at the time of the Client's booking.
No items or equipment should be removed from the room. The list of items, equipment, and services, as well as their prices, is available at the hotel's reception.
All advertised prices include bedding, towels, TV access as well as Wi-Fi Internet access. The use of private Wi-Fi is subject to French legislation in force, particularly concerning the security and identification of connections via the IP address. The user remains responsible for acts performed from their access, even if they are performed by a third party.
The displayed prices include services usually offered by a hotel establishment and VAT at the current rate. The tourist tax, not included, and applicable to anyone aged 18 and over, will be collected by the hotel and mentioned on the Client's invoice.
Liability for damage or loss of the Client's property
The Client is solely responsible for their choice of Services on the site and their suitability for their needs. Hôtel Cœur Marin's liability cannot be engaged in this regard.
The Client is also solely responsible for the information provided when booking a Service. Hôtel Cœur Marin cannot be held responsible for incorrect, incomplete, or fraudulent information provided by the Client. Furthermore, the Client is solely responsible for the use of their account and any reservation made, both in their name and on behalf of third parties, including minors, except in cases of fraudulent use without fault or negligence on their part that can be demonstrated.
In this regard, Hôtel Cœur Marin must be informed immediately of any misuse or fraudulent use of the Client's email address.
The Client agrees to use the website and the Services offered in compliance with the applicable regulations and these general terms and conditions. In case of violation of their obligations, the Client will be responsible for any damage caused to Hôtel Cœur Marin or third parties. To this end, the Client agrees to indemnify Hôtel Cœur Marin against any claim, action, or recourse and to compensate for any resulting damages, costs, or compensation.
The Client especially agrees, when definitively booking a Service, to pay it in accordance with the applicable Special Conditions.
In particular:
Any irregular, invalid, incomplete, or fraudulent booking or payment for a reason attributable to the Client will result in the cancellation of the reservation at the Client's expense, without prejudice to any action that Hôtel Cœur Marin may take against them;
The Client must not invite any person to Hôtel Cœur Marin whose behavior could harm the hotel, its staff, or its clients;
The Client must not bring food or beverages from outside into Hôtel Cœur Marin, either in rooms or common areas without the hotel's authorization;
Hôtel Cœur Marin is fully non-smoking. Smoking is strictly prohibited on the premises, including in the rooms;
The Client must not disrupt the operation of the hotel or compromise the security of the establishment or the individuals therein;
More generally, any behavior contrary to good morals, public order, or the internal regulations of Hôtel Cœur Marin may lead the hotel Management to ask the Client to leave the hotel without compensation or refund if payment has already been made. If no payment has been made, the Client must pay for the Services consumed before departure;
Minors may only stay in the establishment if accompanied by an adult and carrying personal identification. If the accompanying person is an adult other than the parents, they must have parental authorization. Hôtel Cœur Marin may request the presentation of these documents;
The Client also agrees that the IT resources provided by Hôtel Cœur Marin, including the Wi-Fi network, will not be used for reproducing, representing, making available, or communicating to the public works or content protected by copyright or related rights, without the authorization of the rights holders, when required. The Client is also obliged to comply with the security policy of the hotel's Internet service provider and refrain from any act that jeopardizes established security measures.
The Client remains responsible for any damage caused by themselves or their guests within Hôtel Cœur Marin and will bear any costs incurred as a result of such damage or failure to comply with the aforementioned rules. Hôtel Cœur Marin reserves the right to intervene if necessary.
Liability for damage or loss of Hôtel Cœur Marin's property
The Client is required to take reasonable care of their room as well as any equipment and belongings provided during their stay at Hôtel Cœur Marin.
The room and all furniture, equipment, and facilities must be left in a clean and tidy condition at the end of the stay. Otherwise, additional cleaning or restoration fees may apply.
The Client is requested to ensure the doors and windows are locked when absent from the room.
Aside from normal wear and tear, the Client remains responsible for any damage to the room, its contents, or the hotel's equipment during their stay, resulting from their negligence, intentional misconduct, or irresponsible behavior, that of the room's occupants, or their guests.
Any detected damage must be reported promptly to the hotel Management.
Use of Hôtel Cœur Marin and peaceful enjoyment of the premises for all visitors
The Client agrees to refrain from any act that would violate the law or disturb the tranquility of the establishment.
The Client must not cause any nuisance to other clients or staff members.
Hôtel Cœur Marin authorizes the use of its rooms and facilities only for personal, appropriate, and respectful use of the applicable legislation.
Access to the hotel's rooms and facilities is strictly reserved for those registered on the official booking.
Hôtel Cœur Marin and the Client agree that no permanent occupation rights arise from the use of the establishment.
The Client is prohibited from subletting their room to a third party.
Hôtel Cœur Marin reserves the right to refuse access to the establishment or accommodation to anyone whose behavior is deemed inappropriate, particularly in cases of apparent drunkenness, consumption of illicit substances, inappropriate dress, or threatening, aggressive or disrespectful behavior.
Hôtel Cœur Marin cannot host parties or gatherings that may disturb the peace of the establishment. The maximum number of people allowed per room must be respected, and noise levels must not disturb other clients. Additional charges may be incurred for non-compliance with these rules.
The maximum occupancy allowed for each room is indicated on the booking confirmation.
The Client agrees to comply with all rules and procedures in effect within the establishment, including health, safety, and registration regulations.
In interactions with hotel staff and customer service, the Client agrees to behave in a courteous and respectful manner. Hôtel Cœur Marin reserves the right to take appropriate measures in case of harmful, abusive, threatening, or inappropriate behavior toward the establishment, its employees, its partners, or other clients.
No-smoking and no-candles policy
All rooms at Hôtel Cœur Marin are strictly non-smoking. A fee of €250 per stay will be charged for non-compliance with this rule.
The use of candles or open flames in the rooms is strictly prohibited.
Any tampering with the establishment's detection and security systems may result in legal proceedings.
Room access by management
The management of Hôtel Cœur Marin and authorized staff may access rooms, respecting the Clients' privacy, for necessary inspections, maintenance, or repairs.
Complaints
Hôtel Cœur Marin commits to making all reasonable efforts to provide the Client with accommodation that meets the establishment's quality standards.
If the Client is dissatisfied, they are encouraged to inform Hôtel Cœur Marin as soon as possible during their stay, to allow the establishment to resolve the issue in the best possible conditions.
If Hôtel Cœur Marin is unable to provide a satisfactory solution to the reported issue, the establishment may, subject to availability and at its discretion, offer a replacement room or grant a partial refund of the amount paid.
Child policy
Children under 2 years old are accommodated free of charge.
Pets
Small pets are accepted at Hôtel Cœur Marin for a supplement of €10 per night.
Guide dogs and assistance dogs are admitted to the establishment at no extra charge.
Disputes and force majeure
Neither Party shall be held liable for the non-performance in whole or in part of its obligations under this contract if this non-performance results from a case of force majeure as defined by article 1218 of the Civil Code and French case law.
Cases of force majeure include, without limitation:
natural disasters (such as floods, storms, hurricanes, earthquakes, or natural fires);
acts of war, attacks, riots, violent social movements, or acts of terrorism;
pandemics, epidemics, or health crises leading to administrative closure or activity-restriction measures for the hotel;
decisions or restrictions of competent public authorities (prohibition of public access, curfews, administrative closure, etc.);
widespread power, water, or road access outages affecting an entire area and not attributable to Hôtel Cœur Marin.
In the event of a force majeure event, Hôtel Cœur Marin will inform the Client as soon as possible. The contract will then be suspended for the duration of the force majeure event.
If the impediment is permanent or extends beyond 30 days, either Party may terminate the contract automatically, without compensation from either side, by written notice. Amounts already paid by the Client for services not provided will be converted into a credit within a maximum period of 60 days from the notice, allowing the stay to be rescheduled.
In case of dispute, the competent courts will be those designated by the applicable standard rules.
These general terms and conditions are governed by French law, without prejudice to mandatory protective provisions that may apply in the country of the consumer's residence.
The Client is informed by Hôtel Cœur Marin of the possibility of resorting, in case of a dispute regarding these General Terms and Conditions, to a conventional mediation procedure or any other alternative dispute resolution method under the conditions provided in Title I of Book VI of the Consumer Code.
After contacting customer service or the Establishment to resolve the dispute amicably, and in the case of a negative response or no response within sixty (60) days from the referral, the Client may free of charge contact the applicable mediator to the concerned professional, namely the European Mediators Association (AME CONSO).
• The contact details and referral procedures of the mediator are available by clicking on the following link: Referral procedures and contact details of the mediator, or on the site www.mediationconso-ame.com.
• Mediation can be requested within twelve (12) months following the first complaint.
• The referral form for this Mediator is accessible from the following link: Tourism and Travel Mediator's referral form.
Hôtel Coeur Marin also informs the Client of the existence of a European online dispute resolution platform ("ODR") that they can resort to. The Client can access it via the following link: https://ec.europa.eu/consumers/odr/.
Miscellaneous
In accordance with article L. 223-1 of the Consumer Code, consumers who do not wish to be subject to telephone prospecting can register free of charge on a telephone solicitation opposition list.
This list is accessible at the following address:
www.bloctel.gouv.fr
Personal data protection
Hôtel Cœur Marin may collect and process certain personal data in connection with its activities and reservations made by Clients.
The personal data protection policy is accessible on the hotel's website at the following address:
https://hotel-coeur-marin.com/
It can also be provided upon simple request sent by email to:
RGPD@madeho.fr
For any questions relating to the management of your personal data or to exercise your rights, you can contact:
by email, to the attention of the DPO, at the following address:
RGPD@madeho.frby postal mail at the following address:
Hôtel Cœur Marin
8 boulevard Franklin Roosevelt
85100 Les Sables-d'Olonne
France
